Process Improvement is all about doing what you do better, with less resources, in less time, and/or delivering greater customer satisfaction. Ultimately, this all translates to a better bottom line and a stronger business. Business processes often evolve in a tactical way, with incremental modifications made over time to address specific internal or external needs. But, as both the business and its environment changes, there is a need to take a step back and consider whether some processes would benefit from a more radical reform. For example, technologies such as cloud-based process management systems and AI are transforming how businesses are operating, and businesses adopting them can expect to gain a competitive edge.

Fresh eyes can be very useful when it comes to process improvement. When we are asked to deliver a process improvement project, one of the first things Stratimetrix will do is conduct a process audit. Working with your employees, we will map out in detail, all of the processes relevant to the project. This discovery exercise requires asking a lot of questions about how and why things are done, and this often leads to some interesting discoveries that have been overlooked by management. Our consultants will pay attention to the people, processes and systems involved in each step of a process, assessing the strengths and weaknesses of each. Working with your management team and key stakeholders, we will asses how your processes map to your existing and future strategic plans and suggest where improvements could be achieved. Being a technology-forward consulting business, this will often include a discussion on how existing and emerging technologies may be able to streamline your processes and provide a means for management to access a live view of key performance indicators (KPI’s). Adapting processes to provide live KPI’s enables a business to adapt to change quickly and stay a step ahead.

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